1. COINSHOP will accept orders from a customer for store listed items, by phone, in person or from the web site. For orders over $5,000 a COINSHOP representative will also call to confirm prices and payment.

2. By placing an order with COINSHOP you are taken to have accepted the Terms & Conditions as set out hereafter.

3. For Internet Orders: The order will be made upon you paying the price as listed.

4. For Telephone Orders: Payment will be arranged in the phone call.

5. The customer agrees to pay the purchase price, initiating payment the same day as the order is placed

Cash payment in person
E.F.T payment – Please be aware of your transfer limits. If you are unsure contact your bank prior to placing the order. If you make a purchase over your daily transfer limit your purchase will not be fulfilled or shipped until full payment is made.
Personal or bank cheque – COINSHOP does not accept payment by personal cheque
EFTPOS Payment:
- Credit or Debit card in person at a meeting/event/market/expo etc. This service incurs a 2.00% surcharge on the total amount of the payment.

6. COINSHOP banking requirements are as follows:

The customer agrees to quote, as part of the bank deposit, the order processing number provided by COINSHOP. This requirement is necessary to identify the customers payment.

7. Financial Transactions

The currency for all transactions will be in Australian Dollars (AUD) unless agreed otherwise. COINSHOP reserves the right to refuse any orders at its own discretion without giving reason. Should a transaction be detected as a fraud at a later date, COINSHOP reserves the right to commence legal action.

8. Exchange/Money-Back Policy/Changes

COINSHOP guarantees the quality and specification of all products it sells. COINSHOP will provide a full refund of the purchase price should the bullion not be genuine.

NOTE WELL: Items delivered may vary in appearance from that depicted in the online web store as variations of the specified bullion product exist due to different manufacturers, the age of the product, changes to packaging and level of finish achieved by the manufacturer. The item may therefore not be an exact replica of that depicted in the online web store image but will meet the specifications of the description.

If the customer receives an incorrect item from COINSHOP, COINSHOP will either refund the purchase price in full or exchange the item, at the customer’s choice provided the following steps are followed:

The customer has a period of 24 hours from delivery of the items (according to the tracking information) to inspect the items to ensure that they conform to the quantity and description as listed. Should an item not conform, the customer shall, within the 24 hour period, provide written notice to COINSHOP of the nonconformity. Such notice shall include full particulars of the non conformity.
COINSHOP will provide the customer with packing and shipping instructions. COINSHOP are not responsible should the item get lost during shipment back to COINSHOP. The customer will insure the item in transit to COINSHOP. The customer will ensure that the item is adequately packaged so that it is not damaged during return transit.
COINSHOP will not ship any exchanged item to the customer until the item and its purchase receipt are in COINSHOP possession. COINSHOP will NOT accept any returns or exchanges for the following reasons:
- You have changed your mind;
- You are having financial problems;
- You have found a different item which you prefer;
- You have found the same item at a lower price elsewhere; or
- You did not read your Terms & Conditions and exchange/money back policy and did not know you could not return your purchase.
- When in doubt, the customer should contact COINSHOP via email or phone to discuss any potential purchase order.
- An order is final, but late changes may be possible at the discretion of COINSHOP. An Order Amendment fee of up to 25% if the order value may be charged at the discretion of COINSHOP.

Shipping and Pickup information
- COINSHOP will advise the customer when an order is available for collection or for delivery. The cost of shipping including insurance will be automatically calculated during check-out for website orders and advised to the customer as part of the phone order process.
- The order will be shipped once full payment has been received and funds are clear.
- COINSHOP will supply to the customer by email tracking information to track the parcel. The customer is responsible for tracking the parcel until delivered. Should a parcel not be delivered in accordance with the tracking information, the customer shall notify COINSHOP of the non delivery within 24 hours of the parcel not being delivered. Such notice will be in writing and include full particulars of the non delivery.
- The order will not be delivered where the address supplied is incorrect, illegible, incomplete or if the client is away or has moved. COINSHOP is not liable under any circumstances if you have authorised someone else to collect the order on your behalf or someone else collects it without your authorisation or using fake identity or the address is a non-residential address and is signed by a third party.
- Each purchase order is insured for delivery for up to 100% of the order value per package using unsecured couriers, at a total of $50,000 value per day. For example, if a purchase order is $50,001 it will be shipped in two separate packages as each package is insured only up to $50,000. Higher value gold purchases may be sent using secured couriers. If applicable, COINSHOP will obtain a quote for the shipping and advise the customer prior to arranging delivery of the order.
- COINSHOP may change the shipping method, if the address is considered high risk, and the customer may be charged an additional shipping fee to ensure safe delivery.

Delivery Period for Bullion

Orders are shipped within five (5) Business days of clear funds being received into COINSHOP Bank Account. Larger orders may take up to ten (10) days. COINSHOP will make every effort to dispatch all orders quickly, but will not be liable for any claims associated with late deliveries.

Supply Interrupted
If COINSHOP is directly or indirectly prevented from making supply or otherwise performing an obligation, by reason of events beyond its reasonable control (including any force majeure event including restricted availability of input products of required quality, act of God, fire, earthquake, flood, lightning strikes, natural disaster, mechanical or electrical failure, industrial action or dispute, lockout, epidemic, war or act of war (whether declared or not), terrorism, revolution, malicious damage, sabotage, civil unrest or disturbance or action or inaction of any foreign or domestic government or third party), or inability to secure crypto currency from an exchange, its obligations are suspended while it is prevented from doing so. COINSHOP will use all reasonable endeavours to terminate the event giving rise to delay but that will not include the settling of an industrial dispute on disadvantageous terms. Upon termination of the event COINSHOP must resume the performance of its obligations under this contract at the earliest date reasonably possible.

COINSHOP will not be responsible for any loss or damage incurred by you where we do not receive your instructions or where any dealing or proposed dealing is interrupted, unable to be completed or unable to take place due to the failure of any telephone, computer, other electronic or technological device.
GST
- In this clause the following definitions apply;
  - GST has the same meaning as in the GST Act.
  - GST Act means the New Tax System (Goods and Services Tax) Act 1999.
  - Taxable Supply has the same meaning as in the GST Act.
  - Tax Invoice has the same meaning as in the GST Act.
- The consideration payable by the client has been fixed without regard to the impact of GST.
- If GST is or becomes payable on a Taxable Supply made under or in connection with this document, the party providing consideration for that Taxable Supply (recipient) must pay an additional amount equal to the GST Payable on the Taxable Supply.
- The additional amount payable must be paid at the same time as the consideration for the Taxable supply or on the date on which the party making the supply delivers a Tax Invoice (whichever is later).

Privacy Policy

COINSHOP is committed to protecting your personal information.
Website Security Policy
COINSHOP uses the highest level of security reasonably available to us. All information you provide during the ordering process is encrypted for your protection. The COINSHOP site has security measures in place to prevent the loss, misuse and alteration of the information under our control. Your information is also protected by COINSHOP's Privacy Policy. All information received from you is treated in strict confidence.

In the event of Incorrect Data being downloaded to the website, any purchases made under these circumstances may result in orders being cancelled and deposit returned.
Spam Act 2003

COINSHOP complies with the Australian Governments Spam Act 2003 and the guidelines for business in relation to the contents of commercial electronic messages. COINSHOP only send e-mail advertising with each addressee's consent, includes its address and contact and contact details in every e-mail promotion and ensures the inclusion of a functional unsubscribe facility.

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